Zalora Indonesia

Lowongan Kerja – PT Fashion Eservices Indonesia (Zalora) adalah destinasi fashion online terkemuka di Asia terutama di Asia Tenggara, yang didirikan pada awal tahun 2012. Online Fashion ini ada di beberapa negara Asia seperti Indonesia, Singapura, Malaysia & Brunei, Thailand, Filipina, Vietnam dan Hongkong.

Zalora tetelah mengkoleksi lebih dari 500 merek lokal dan internasional, pelanggan dapat melakukan pembelian secara online. Melakukan pembelian online dengan pilihan produk fashion pria dan wanita mulai dari bakaian, sepatu, aksesoris serta produk kecantikan.

Pelanggan dapat menikmati kemudahan dalam jangka waktu 30 hari yaitu gratis pengembalian, Pengiriman Gratis, Pengiriman Tercepat 13 hari kerja dan beberapa metode pembayaran seperti COD (Cash On Delivery) dan lain-lain.

Saat ini Zalora Indonesia kembali membuka lowongan kerja terbaru pada bulan April 2023 untuk sejumlah posisi yang dibutuhkan. Bagi anda calon kandidat yang memenuhi kualifikasi, memiliki semangat dan dedikasi yang tinggi serta keinginan untuk berkembang meningkatkan keterampilan dan pengalamannya bersama Zalora Indonesia. Berikut adalah posisi dan kualifikasi lowongan yang tersedia pada saat ini.

Lowongan Kerja Zalora Indonesia

Customer Service Manager

Responsibilities:

• Providing help and support to Customer Service Team (Associate Manager, Leaders & Agents) on the organisation’s products or services
• Communicating courteously with customers by telephone, email, letter and face to face
• Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service agents
• Handling customer complaints or any major incidents, such as delivery, payment and refund issues
• Issuing refunds or compensation to customers
• Keeping accurate records of discussions or correspondence with customers
• Analyzing statistics or other data to determine the level of customer service your organization is providing
• Producing written information for customers, often involving use of computer packages/software
• Writing reports analyzing the customer service that your organization provides
• Developing feedback or complaints procedures for customers to use
• Developing customer service procedures, policies and standards for your organization or department
• Meeting with other managers to discuss possible improvements to customer service
• Being involved in staff recruitment and appraisals
• Leading or supervising a team of customer service agents
• Learning about your organization’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

Requirements:

• Customer service management experience within a Business Process Outsourcing (BPO) and E-commerce.
• At least 7 year(s) of working experience in the related field is required for this position
• Leadership skills: a demonstrated ability to lead people and get results through others.
• Planning skills: an ability to think ahead and plan over a 3-9 month time span.
• Excellent interpersonal and communication skills
• Strong customer orientation.
• Employee training and development
• Customer service systems development and deployment
• Commitment to company values.
• Proficiency is Microsoft Excel
• Negotiation skills.
• Has experience working in a Start-up business will be an added advantage
• Candidate must possess at least a Professional Certificate, Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree, any field.

Location: Bekasi, Jawa Barat

Note: Update setiap hari! Temukan loker Jawa Barat terbaru disini.

Jika Tertarik dan Memenuhi Kualifikasi dari Lowongan Kerja ini, Silahkan lakukan pendaftaran secara online.