PT Microsoft Indonesia

Lowongan Kerja – PT Microsoft Indonesia berdiri sejak 30 November 2017. Microsoft Corporation adalah perusahaan multinasional Amerika Serikat yang berpusat di Redmond, Washington, Amerika Serikat yang mengembangkan, membuat, memberi lisensi, dan mendukung berbagai produk dan jasa terkait dengan komputer. Perusahaan ini didirikan oleh Bill Gates dan Paul Allen pada tanggal 4 April 1975. Microsoft merupakan pembuat perangkat lunak terbesar di dunia menurut pendapatannya. Microsoft juga merupakan salah satu perusahaan paling bernilai di dunia.

Saat ini PT Microsoft Indonesia kembali membuka lowongan kerja terbaru pada bulan Mei 2023 untuk sejumlah posisi yang dibutuhkan. Bagi anda calon kandidat yang memenuhi kualifikasi, memiliki semangat dan dedikasi yang tinggi serta keinginan untuk berkembang meningkatkan keterampilan dan pengalamannya bersama PT Microsoft Indonesia. Berikut adalah posisi dan kualifikasi lowongan yang tersedia pada saat ini.

Lowongan Kerja PT Microsoft Indonesia

1. Datacenter Technician Manager

Responsibilities

As a Datacenter Technician Manager, your success will be measured by:

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model – Live our culture; Embody our values; Practice our leadership principles. Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
• Promotes a positive and effective team environment by modeling best practices, leading regular team meetings and cross-discipline collaboration, and monitoring the status of work across their team.

Data Center Operations

• Shares expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning equipment.
• Reviews process changes to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines.
• Provides guidance on and holds a team of technicians accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service change policies.
• Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs).
• Ensures work is appropriately prioritized and that resources and team capabilities are in place so that assigned tickets are completed within SLAs and meet KPIs.
• Analyzes data related to technicians’ performance on tickets and shares with Operations Management.

Service Delivery

• Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
• Investigates root causes of issues that may have impacted SLAs and takes proactive corrective action.
• Ensures that tasks assigned to technicians are appropriate for their individual capabilities and they have access to and complete relevant training.
• Shares updates with relevant stakeholders during service incidents and escalates issues with significant customer or business impact to appropriate experts and stakeholders.

Managing Services

• Exercises awareness and discretion to contribute to issue tracking, follow-up, and resolution; accountable for service compliance and quality; escalates issues through appropriate channels, follows-up on issue resolution, and shares knowledge related to issue resolution with appropriate teams; provides guidance to technicians around client interactions.
• Monitors services tickets and Key Performance Indicators (KPIs) and reports trends and service anomalies.
• Leads team and triage meetings, prioritizes work across their team, and rebalances priorities to respond to changes.
• Collects and reviews service metrics for their team to support service intelligence analysis.
• Partners with internal and external stakeholders to manage the removal of risks to personnel, resource availability, performance, and compliance.
• Identifies and develops needed skills of technicians on their team in alignment with service design to maximize efficiency.
• Ensures technicians receive detailed guidance on specific tasks as needed and have access to on-the-job training opportunities to develop knowledge and skills through hands-on experience.

Data Center Work Environment

• Conducts daily safety briefings, completes required safety training, and participates in on-site safety committees; ensures technicians are complying with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Promotes a culture of safety and empowers technicians to take action, speak up, and report safety concerns and/or incidents.
• Holds any on-site personnel accountable for complying with security and data management procedures and ensures technicians have completed required security training.
• Ensures that policies dictating access to the data center or network site are appropriately enforced.
• Provides and responds to constructive feedback on ways to work more effectively and inclusively within the team.
• Leads, provides guidance, schedules, and provisions a team of technicians to achieve service-level requirements and quality of service according to agreed-upon requirements while also supporting technicians’ work-life balance.

Ownership

• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities; identifies unaddressed issues within his or her area of work, resolves, escalates, and/or finds the appropriate owner to ensure the highest level of quality service.
• Learns the client’s business and maintains a strong client focus to optimize resources and improve quality; articulates the impact of work performed within the Data Center to technicians.

Other

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor Degree or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
• 1+ year(s) experience directing, supervising, or managing others.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

While not required, we also look for the following Preferred Qualifications:

• Associates degree in Computer Science or other field and/or equivalent work experience.
• 4+ years’ experience supporting IT equipment or related technology.
• 3+ years’ experience working in a production, mission-critical 24x7x365 datacenter environment.
• Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
• 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

2. Data Center Critical Environment Technician Manager

Responsibilities

As a successful Critical Environment Technician Manager, your success will be measured by:

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model – Live our culture; Embody our values; Practice our leadership principles. Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Equipment and Systems Operations

• Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently.
• Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
• Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.
• Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
• Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
• Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.

Equipment and Systems Maintenance

• Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.
• Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise
• Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
• Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns.
• Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
• Advises colleagues on inspection and supervision issues.
• Provides consultation to lower-level colleagues in troubleshooting systems and problems

Critical Environment Culture

• Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
• Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
• Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
• Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
• Participates in required meetings, trainings, and necessary handoffs.

Other

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor Degree or equivalent.
• 5+ years mission critical services work/applied learning experience (e.g., high availability assembly / manufacturing / critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) or equivalent experience.
  • OR equivalent experience.
• To promote health and safety in the workplace, employees are subject to required health related screenings, such as hearing testing, which includes both baseline testing and annual retests, where permitted by applicable law.

While not required, we also look for the following Preferred Qualifications:

• High School Diploma, GED, or equivalent AND 7+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR Associate’s Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.
• 1+ year(s) people management experience.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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